Legal

Terms & Conditions

Use of bizsupportondemand.uk and any of our associated sites is subject to these terms & conditions. If you disagree with them please cease use immediately.

Who we are & how to contact us

Business Support on Demand ("we", "our" and "us"), whose registered office is at 20-22 Wenlock Road London N1 7GU

Our contact telephone number within the UK is: 07467532165

dale.robinson@bizsupportondemand.uk

Private limited Company - 14760869

Biz Support on Demand LTD (BSOD) is linked to JBL GENERAL which is a trading name of BSOD. JBL GENERAL is associated with the buying and selling of items trading mainly online. In January 2024 BSOD will be taking to market the concept of JBL GENERAL and will be accessing the support available from the BSOD network where needed.

Our commitment

We try to ensure that the content and information on our sites is as accurate as possible but things do change and occasionally you may see errors or areas that require updating. If you do, please let us know by emailing us.

Your commitment

To use our sites, we need you to agree to these terms and conditions, and any additional terms and conditions which shall apply when using additional features and facilities.

When using our sites you agree:

That you will not to do anything that may damage, interfere with, disrupt access to, interrupt or in any way impair the functionality of any material available on any of our sites
That you are entirely responsible for the safe keeping of any passwords or login details given to you
Not to post, upload or otherwise distribute defamatory, offensive, obscene, indecent or unlawful or objectionable material or information or send chain letters, junk mail, 'spam' material or any other form of bulk communication to our sites or email addresses
Not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others
Not to obtain or attempt to obtain unauthorised access to our sites or any private or member account areas within our sites
Not do, cause or permit anything to be done that may infringe, damage or interfere with any Introspective intellectual property rights or those of our associated companies, sites or third parties. Also, not to do anything that is otherwise unlawful or which may cause any liability for Introspective or any of our associated companies, sites or third parties
If you send any material or information by any method to BSOD or any of our associated companies, sites or third parties that is not expressly agreed by us as being confidential, you agree that we will be free to retain and republish this information and reuse it as we see fit

That you will give 30 days notice of cancellation of any service provided by BSOD and any outstanding invoices will be settled in full within the cancellation period.

Breach of these terms and conditions

If we consider that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using our sites we reserve the right to:

Warn you via e-mail or any other means that you have breached our terms and conditions and ask you to stop such conduct
Delete any material or content which you may have posted without notice to you
Discontinue your membership to any subscriptions, memberships or to any additional services offered through our sites without refund
Take measures (including terminating, suspending or restricting access) to prevent you from using our sites

If your conduct on or use of BSOD - Bizsupportondemand.co.uk or any of our associated sites causes us or any of our associated companies loss, damage or other costs, you shall be responsible for reimbursing these costs.

Liability

If anything we do, or fail to do result in the loss or disruption of service then our maximum liability shall be limited to the term of disruption at the rate paid for that service.

Whilst we take every reasonable step to ensure a reliable service, we will not be held responsible for:

The security of our sites (which may be hosted on third party servers)
For any damage, loss of or corruption of any data, information or material or viruses that may infect your computer equipment or other property
breach of security by hackers

Business Support on Demand, our associated companies, sites or third parties are not responsible for any injury, loss, claim, damage, or any indirect, incidental or consequential damages of any kind (including but not limited to loss of profits or revenue, loss or corruption of data or information) which arises out of or is in any way connected with your use of or failure to use Bizsupportondemand.uk or any of our associated company sites or third party sites. This includes any information, products or services obtained through or any contract entered into via Business Support on Demand or any of our associated companies, sites or third parties.

From time to time we may need to update our sites and maintain the software and other equipment within them. During these times you may not be able to access our sites or, service to them may be temporarily disrupted during these periods.

Your legal rights

The use of our sites is subject to these terms and conditions which are subject to the laws of England and Wales. In addition, we reserve the right to bring proceedings to the Courts of the country of your location.

In some cases the laws of your location may apply to your online dealings with Bizsupportondemand.uk or our associated sites and you may have additional legal rights than those available under English law. We recommend that you should seek local law advice applicable to your locality.

Billing

Invoices are generated 3 days before the official due date. Payment must be made by the due date to avoid the suspension of your account. If paying by cheque, please allow 5 working days for the cheque to clear. If no payment is received, your account will be suspended 5 days after the official due date. If no attempt is made within the next 10 days to pay due invoice(s), we reserve the right to permanently terminate your account and format all data held. In total 15 days from the official due date will pass before we permanently terminate your account.

Links to other sites

Our sites may contain links to other websites, resources, advertisements or sponsorships either directly or through third parties.

If you decide to access other websites, then you will be leaving Bizsupportondemand.co.uk and our associated sites - that means that we won't be responsible or liable for the content, advertising or products and services or for any dealings that you may have or the consequences of such dealings, with the operators of those other sites. Should a dispute arise between you and any third party we will not be held responsible for any loss or damage incurred.

Intellectual property rights

All copyright, trademark rights, database rights, patent rights and any other intellectual property rights in text, graphics, audio, video or image files, content, software, data and information displayed on, or available from any of our sites belongs to Introspective and/or our associated companies. This includes the organisation and layout of the sites and the underlying software that's owned by us or our licensors and suppliers. You agree that all these materials are available for your personal use only, and you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any such materials without prior written permission from Business Support on Demand.

Changes to these terms and conditions

These terms and conditions may be amended, updated and/or modified at any time without notice. You acknowledge that it's your responsibility to check these terms and conditions on each site visit to keep up to date.

Business Support on Demand is committed to protecting the privacy of everyone who uses Bizsupportondemand.co.uk and its associated sites. Any information that we ask you to provide by which you can be identified, such as your name, address, email etc, is treated with the utmost care and in accordance with the provisions of the Data Protection Act 1998.

When using this website, some information is automatically recorded by way of cookies, assuming your browser permits. This information is used for statistical purposes only, and aids us to improve our services. None of the information stored automatically by any of our electronic services is personal information, and does not in any way reveal your identity to our services.

Right to Cancel / Refund Policy

Under the distance selling regulations you have the right to cancel your order for any service purchased on this website, for a full refund. Your cancellation rights expire 7 days from the date you can contact Business Support on Demand or after 7 days of your services being active. The distance selling regulations further specify when your cancellation rights expire.

After this time has passed a member may terminate their membership giving notice in writing to Business Support on Demand at least three months before the next membership fee becomes due. If no such notice is received the member will be liable for the ensuing year which shall be debt due to and legally recoverable by Business Support on Demand.

ICO/GDPR

Information Commissioners Office - BSOD is registered with the ICO Ref C1402111 - No data is held without instruction and the authority to hold data from you the customer. This data is captured at the very start of your enquiry to BSOD and is held in accordance with GDPR regulations - Further information on how BSOD manage data can be found at https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/

Data controller

Data controller - Dale Robinson (dale.robinson@bizsupportondemand.uk) is the data controller and is responsible for ensuring GDPR and data protection standards are met when dealing with BSOD. Please fully read all legal notices to fully understand how BSOD keep your data safe and secure.

Complaints

All complaints will need to be directed to Dale Robinson - email dale.robinson@bizsupportondemand.uk or phone 07467532165

Consumer protection

Know your rights when working with BSOD - t/a JBL General

CONSUMER CONTRACTS REGULATIONS

BSOD would like to make our customers aware of the Consumer Rights Act and explain how consumers are protected under the act when receiving services or purchased items online through our website.

The 2015 Consumer Rights Act, which can be found here, governs how goods and services should be marketed and delivered, along with what information customers must receive when they shop at a distance from the seller.

The legislation is lengthy, but here is a run-down of some of the main points that it covers:

BSOD must provide a full description of the product or service they are selling, as well as the price of the goods and how to pay for them (including delivery charges), and when the items will be delivered.
We must also provide information on how to cancel an order and offer a cancellation form.
All the information provided by BSOD should be given in writing to the consumer once they make a purchase.
Consumers have a right to a refund when an item fails to match the information given prior to purchase and, often more helpfully, for any reason within a minimum 14-day cooling-off period.
The cancellation period starts the day after a consumer enters a contract for a service or receives their goods.

BSOD has a responsibility to clearly tell buyers, in writing, how to cancel and within what time frame, and whether they must pay for cancellations.

Any failure to meet regulations also means that buyers have the right to a refund if their training is not delivered by an agreed date.

EXCEPTIONS

Several items are not covered by the Consumer Contracts Regulations, although some are covered under other regulations.

These include:

Perishable goods such as food and flowers
Personalised goods customised by the retailer at the buyer's request
Newspapers, periodicals and magazines (unless they are part of a subscription)
Audio, video or computer software that was sealed when purchased but has since been opened
Medical products and services
Timeframe-specific accommodation, transport or leisure services
Hire of taxis, boats or planes

It is also worth noting that, for some purchases, the 14-day cooling-off period does not always apply.

Immediately accessible purchases - such as digital downloads - are exempt from the 14-day cooling-off period if the customer acknowledges that, by starting the download process, they are losing the right to cancel their order.

CONSUMER RIGHTS ACT 2015 - THE DETAIL

The Consumer Rights Act came into force on 1st October 2015, replacing three older pieces of legislation: The Sale of Goods Act 1979, the Supply of Goods and Services Act 1982, and the Unfair Terms in Consumer Contracts Regulations.

The CRA applies equally to online purchases if we are buying from retailers or professional traders.

Under the CRA, goods need to meet three key measures. They should be:

Satisfactory: That is, of a quality that could reasonably be expected from the information available at the time of purchase and the product price.
As described: The product must meet the description provided at the time of purchase and it should meet our expectations.
Fit for purpose: The product must meet the purpose that it is meant to perform.

Thanks to the CRA, consumers have clear timeframes to work with if something goes wrong or you are unhappy with the goods and services received:

Within 30 days of purchase, you can request full refunds for physical goods if they are not up to the expected standards or you can request partial refunds or repairs
Within 30 days of purchase, you can ask the retailer of a digital product to fix a problem before you are entitled to ask for a refund
Within six months of purchase, you can ask for a faulty product to be replaced/repaired then, if that does not fit the issue, you can request a refund
Within six years of purchase, you can claim a refund/repair/replacement if you can prove a fault was there at the point of purchase

KNOW YOUR FRAUD RIGHTS

It is an unfortunate fact that not all online shopping experiences are going to be positive, and you may well fall prey to fraudsters or scammers at some point.

If your debit or credit cards are used fraudulently online and you are not at fault, you should be refunded the full amount of the purchase.

However, if the cardholder has been negligent (e.g. giving their details away or leaving themselves open to fraud), your bank or lender may argue that you the customer is liable for the debt.

FIVE WAYS TO SHOP SAFELY ONLINE

The best protection against bad online retail experiences and online fraud is to take as much care as possible to keep safe in the first place.

Here are our top tips:

Shop on trusted pages: Look for sites that have a clear returns policy already in place and that goes to an encrypted page (usually a padlock icon on the top left or bottom right hand of the site.
Read and reread product descriptions: Many disputes with retailers can be avoided or resolved more quickly if you know exactly what you are buying in the first place.
Suspicious? Check reviews online: News about dodgy retailers travels fast online. Do not believe everything but do check out retailers that seem suspicious.
Check how payment providers help with problems: We've seen that credit card users get statutory assistance from their card provider for some purchases, and they can also choose additional insurance as well. Anyone who is not sure whether they have additional protection should check with their card provider. Remember that third-party payment providers, such as PayPal, may be able to help too.
Returns should be sooner rather than later: Once someone has decided to return a product, it is helpful for all parties to do so within the time limits set out in law. For online purchases stick to the 14-day return and refund time frame set out in the Consumer Contracts Regulations. In addition, many of the points in the Consumer Rights Act are easier to argue the sooner the fault is reported.